I have a little wooden chair. It's blue, with a blue and yellow pad on it. It looks a little .... beat up. But I bought it at a yard sale, hoping to fix it up and use it for a photo shoot for Gracelyn, my niece (see photos below).
Anyway, I don't need anything fancy. Just something yellow, and something that would cover the wood and dark blue paint. So I headed to WalMart. I scanned the paint aisle looking for just the right product, but I had questions. The brand of paint I wanted didn't exactly just come out and say whether it was flat, semi-gloss, or something else.
I've learned to loathe customer service, or the lack thereof. It seems like you either get unresponsive "help", or you get a bunch of sales pitches that you're not interested in. Salespeople are either too eager and pushy, or simply uncaring.
But not Mr. I-Care-About-Your-Yellow-Passion-Paint Guy. Nooo. After I told him my concerns about the paint I had chosen, he took the can from me, and said "May I please see your paint sample?"
I handed it to him.
"I want the Yellow Passion color."
He nodded his approval, and began studying the paint can along with the color swatch.
"Well," he said with shaking fingers, "Looks like you'll need a little different can if you want the semi-gloss."
"Okay," I said. "Which one would I need? And where would I find it?"
He smiled, and said, "Oh, you don't need to worry about that. I have your color swatch. I'll get the paint. You just come back in about five minutes and it'll all be ready for ya'."
There was no condemnation for being less than a paint expert. No unwillingness to help me. No sighing. No attempt to sell me a bigger, more expensive can. Just servanthood. A desire to help me get the exact color and shine that I wanted out of that little can of paint. And he was willing to put one foot in front of the other and do the work for me, while I finished the rest of my shopping.
The two amazing things about this experience?
1. I was at WalMart. Need I say more?
2. He was old. His gait was slow, his eyes were failing, and his hands shook. But he took the time to let me know that I was the only person in that store at that moment. I was the one that mattered, who was in need.
I found myself wanting to follow him around instead of finish my shopping, but thought that might make him feel a little awkward. So I wheeled my cart around, gathered the rest of my items, then came back just as the paint was done in the paint stirrer.
He took it out of the machine, opened the can, and dipped a piece of paper in the paint. Then he swiped it across the top of the can, took out a purple blow dryer (*Snort!), and blow dried it so that none of it would get on my blue tanktop.
He set it on the counter, and slid it towards me. Then he handed me a paint stick to stir it with once I got home, smiled at me, and said, "There you are, little lady. Have a great day."
"Thank you," I replied, thinking that I could indeed mark this day in my journal as "great."
Not only did I get my yellow passion, semi-gloss paint. But I got it with a smile.
God bless that old man at the WalMart paint counter, and all that follow his example across America.



